Play Regal Casino support

The questions we answer most often are about withdrawals waiting for approval, the documents needed for KYC, how the monthly cashout allowance works and which bonus stage applies to a deposit. Each is covered below.

Chat and email

Live chat sits in the lower corner of each page, open 24/7, and real people answer it with your account open in front of them. If you need to attach files, email [email protected] and add the address you registered with, which saves a round of questions.

KYC on your first withdrawal

Verification happens at your first withdrawal. We'll want a photo ID, a recent household bill or bank statement with your address on it, and evidence of the card if you paid by one. Reviews are done within 72 hours, so sending documents early removes that wait.

Approval, speed and fees

Every withdrawal goes through approval first, usually within 24 to 72 hours. Once approved, e-wallets and crypto arrive within the hour, a card payout needs between three and five working days, a bank transfer up to seven. The minimum cashout is £85 and the weekly maximum is £1,250.

Your first four cashouts each calendar month are free, and every extra one costs £50. If you withdraw small sums often, grouping them into fewer requests avoids the charge. Big or unusual cashouts are checked manually first.

Staying in control

Accounts are open only to over-18s. Deposit limits and breaks are available from your account settings whenever you want them. In the UK, GamCare (0808 8020 133) offers free help. Players using our French pages can call Joueurs Info Service on 09 74 75 13 13, and those on the Spanish pages can reach Jugadores Anónimos on 900 200 225.